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Position:Front Desk
Agent. 12 month Internship. (1 boy)
Number of Openings: 1
Time:Season Internship, 12 months
Location: Colorado, Denver
Job duration: 12 months
Job Description:
Represents the hotel to the guest throughout all stages
of the guests stay by working with all hotel personnel
to ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning
rooms, accommodating special requests, and ensuring the
guests have a pleasant stay and smooth checkout.
Job
Duties:
Maintains an inventory of vacancies, reservations and
room assignments;
Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when
necessary. Knows cancellation procedures;
Knows room locations, types of rooms available, and room
rates;
Registers arriving guests and assigns rooms;
Coordinates room status updates with the housekeeping
department by notifying housekeeping of all check-outs,
late check-outs, early check-ins, special requests, and
part-day rooms;
Coordinates guest room maintenance work with the engineering
and maintenance division;
Uses persuasive selling techniques to sell rooms and to
promote other services of the hotel;
Knows daily activities and meetings taking place in the
hotel;
Reports any unusual occurrences or requests to the manager
or assistant manager;
Manages and resolves all guest complaints in a professional
and courteous manner;
Processes guest check-outs and handles monetary transactions;
Maintains customers privacy;
Maintains a high level of professional appearance and
demeanor;
Performs other duties as assigned;
Qualifications:, English Level, Gender
Male, Drivers license preffered.
High school diploma or equivalent;
Ability to communicate with public, hotel staff, and management
in a professional manner.
Ability to understand and adhere to proper credit, check
cashing, and cash handling policies and procedures;
Able to properly secure guest information;
Ability to learn safety, emergency, and accident prevention
policies and procedures;
Skilled in the use of front office equipment;
Knowledge of proper telephone etiquette;
Ability to work a flexible schedule, including weekends
and holidays;
Compensation: $7.36/hour + possible tips
if have international DL
Hours/week, schedule 40
Housing cost: Will help
Arrival airport:, Arrival pickup Denver
International Airport (DIA) pick up available
Housing: Help locating housing.ULTIMATELY
THE GOAL IS TO PROVIDE A PLACE TO STAY AND HOW WE ACCOMPLISH
THAT DEPENDS ON THE DATES.
WE WOULD PREFER TO HAVE THEM STAY WITH STAFF SO THEY GET
THE AMERICAN EXPERIENCE AND NOT JUST SITTING IN A LONELY
APARTMENT DURING THEIR STAY.
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